Frequently Asked Questions | FAQ | Q&A

Welcome to the world of Macabre Gadgets, where each piece is sculpted with precision, patience, and a commitment to our craft. Below are answers to common questions about our jewelry, materials, and process.

Who are you?

Macabre Gadgets is a small family business consisting of only 3 people at its core, including two artisan-craftsmen who stand behind every piece of jewelry.

Where are you based? 

Currently, we find ourselves traveling more than staying put in order to make Macabre Gadgets exist at its very best. Therefore, our studio is always experiencing the craft on the move. Fortunately, with our compact size, we can afford to travel light.

We partner with local fulfillment offices that carry inventories of jewelry we pre-craft while operating on a small-scale model to maintain the integrity and sustainability of our work.

Is Macabre Gadgets jewelry handmade?

Yes — every piece is individually handcrafted in our studio using traditional techniques, modern materials, and refined processes. From the first sculpt in clay and wax to the final silver or marble polish, our jewelry is made by one of two skilled artisans behind Macabre Gadgets, not through mass production. Each piece is a work of wearable art.

What materials do you use? 

We work primarily with solid sterling silver (925), gold, marble, natural gems, and cutting-edge vegan pearls. Each material is selected for its beauty, wearability, and integrity — resulting in a unique tactile experience with every piece of jewelry we craft. We strive to fashion expressive forms meant to last and be enjoyed.

Is every piece unique? 

Yes. Even two pieces of the same design will never be identical. Because our process is hands-on and detail-oriented, no two pieces are exactly alike. You may notice small variations in texture or shape — these are intentional and part of the piece's sculptural identity.

Do you offer custom designs or one-of-a-kind pieces?

We are continuously working on one-of-a-kind jewels; however, they are pre-reserved or sold almost immediately. Follow us on social media for the most recent news about our craft.

We occasionally take on custom work and special commissions depending on design complexity and availability. Most pieces are made-to-order, allowing space for subtle uniqueness and natural variation. For custom inquiries, reach out via our contact form with your thought.

How long does it take to receive my order?

Please allow 3–10 business days for production before shipping. This gives us the opportunity to stay as sustainable as possible and add a personal touch to every item we craft. We strive to pre-craft every piece of jewelry in advance to minimise waiting time for you. However, it is not always possible with jewelry, therefore some items must be crafted exclusively to order.

If your item is pre-crafted and ready to ship, it will be on its way to you immediately. Consider choosing an express shipping option for special occasions or time-sensitive purchases.

Naturally, our hands might be a little busier during sale events, so we appreciate your patience and understanding. In the meantime, please be assured that we are doing our best to carefully craft and ship your new jewel as soon as possible! You'll receive a tracking email once it's shipped.

Do you ship internationally?

Yes — we ship worldwide. Shipping fees and estimated delivery times for your particular address will be shown at checkout. 

Do you offer free shipping?

We are happy to provide with free shipping option to our customers for majority of countries. Refer to delivery options available for your particular shipping address during checkout.

What is your return or exchange policy?

Your item can be returned for exchange or refund within 14 days of the merchandise delivery date. Find out more about return eligibility and the exchange process at dedicated Returns page.

What are the best care instructions for my jewelry?

To keep your jewelry looking beautiful for years to come, proper care is essential—especially for silver, gold-plated, and marble pieces. Proper care extends the life of your jewelry and helps maintain its original luster, color, and craftsmanship.

Jewelry care tips:

• Remove jewelry before washing your hands, showering, bathing, swimming, working out, or sleeping.

• Apply perfume only before putting on your jewelry! Chemicals can damage marble jewelry and tarnish metals: avoid contact with sanitizers, perfumes, lotions, hairsprays, and cleaning products.

• Clean gently with a soft, dry cloth after each wear to remove oils or dirt buildup.

• Store your pieces in a soft pouch or a lined jewelry box to prevent scratches, tangling, or fading. Keep your jewelry dry and avoid humid environments when storing.

• Rotate your jewelry—giving pieces a rest between wears helps preserve gold plating and structure. Silver may oxidize naturally over time; gently polish with a soft cloth to restore shine.

How to clean my jewelry?

Keeping your silver and gold-plated jewelry looking its best requires gentle, regular care. Here’s how to clean and maintain it safely.

For silver jewelry:

• Use a soft, lint-free cloth after wearing to remove oils or residueand gently polish the surface.

• If tarnished, mix a few drops of mild dish soap with warm water and soak the piece for a few minutes. Rinse and dry thoroughly.

• Avoid abrasive materials or silver dips, as these can damage delicate finishes or gemstones.

For gold-plated jewelry:

• Wipe gently with a microfiber cloth after wearing to remove oils or residue.

• To clean, use lukewarm water and a drop of mild soap. Dip a soft cloth or cotton swab in the solution and gently clean the surface. Rinse with clean water and pat dry.

• Avoid rubbing, scrubbing, or using any harsh chemicals or jewelry cleaners not specifically made for gold-plating.

Do you offer repairs?

Yes. If your piece needs repair or adjustment, reach out with details and photos. Generally, we offer a one-year warranty; however, we will always be happy to assist when possible with genuine Macabre Gadgets items.

Why are some websites offering your jewelry at extremely low prices?

We're aware of fraudulent websites using stolen images of our work to sell cheap counterfeits or nonexistent products. As a small business, we struggle to battle fake listings in real time.

Please know: Macabre Gadgets is not affiliated with these websites. Our designs are original, unique, and handcrafted — they simply cannot be produced at those prices!

Our pictures are being unlawfully used on fake listings, and they are not selling the depicted products. These are either nonexistent products that will never be shipped or, in some cases, ridiculously cheap-looking knockoffs of our original designs.

If you come across any listings using our photos or claiming to sell our designs, we would deeply appreciate it if you'd send us the link via our contact form. We’re actively reporting these infringements to protect our customers, our rights, and craft.

Still have questions?

We’re here! Reach us via our contact page and we’ll get back to you as soon as possible! Or check the store's policies below.